Please contact us within 24 hours of placing order if you wish to cancel, otherwise order may have already been processed.
Orders generally ship within 1-3 days of payment. Orders ship via USPS Priority Mail and tracking number will be emailed with shipping notification. All items are insured up to $50; if you would like to insure your order for a greater amount please contact us prior to ordering. Wholesale orders will be automatically insured for full value. Orders within they USA generally arrive within 3-5 days of shipping. International orders generally take 10-14 days to arrive. Nāhele Designs is not responsible for customs/duty fees for international orders or for delays in mail systems once order has shipped.
We want you to absolutely love your handcrafted Nāhele Designs piece, but if for some reason you do not, please contact us within 14 days of purchase and we will be happy to exchange it for something else. Item must be in new condition. Return shipping will not be covered, however, new item will be shipped at no cost via same method as original order once exchange has been processed.
Refunds will be accepted within 14 days of purchase. Items must be in new condition. Return shipping will not be covered. Refunds will be issued once returned item(s) has been received. A 20% restocking fee will apply for wholesale orders.
Care and Cleaning:
To keep your Nāhele jewelry looking it’s best, please keep woods from being submerged in water. If you notice your wood looking dry rub it with a natural oil. The sterling silver can be kept looking shiny by periodically polishing with a polishing cloth. The 14 carat gold filled products should not need polishing.
Our handcrafted designs should last for years with proper care and wear. However, if your jewelry breaks due to craftsmanship or material defect please contact us to discuss your repair circumstance and we will do our best to repair or replace it.
Additional Policies and FAQ:
Please note Nāhele Designs uses natural wood products and abalone shell; please allow for slight variations in color and grain from online images.
Please contact us with any questions prior to ordering.
Nāhele Designs offers wholesale pricing; please contact us for detailed information.
Nāhele Designs cares deeply about your privacy; we obtain your name, email and payment information solely for the purpose of processing your order. Under no circumstances will your private information be shared or retained. All credit card transations are secure